Ongoing Support, Built Around Your Business

With teams based in Belfast and Newcastle, and backed by our Dublin headquarters, Envisage – a Noledge company has spent two decades helping UK businesses get the most from Sage 200 and Sage Intacct long after go-live. We don’t disappear once a project wraps up: our support specialists stay on hand to fix problems fast, adapt your system as you grow, and make sure your investment keeps paying off.

Diverse non-profit team collaborating in office using charity accounting software and Sage Cloud dashboards
Team analysing financial insights using modern business analytics tools.

What makes our Support different?

Good support starts with actually knowing your business, not just your ticket number. That approach has earned us more than 350 loyal customers across the UK and Ireland, many of whom have stayed with us for two decades or more. Every case follows a consistent, tried-and-tested process, so you get dependable results whoever picks up the phone. Need something adjusted, integrated or built from scratch? Our technical team can handle it. And we’ll always tell you the truth about what’s achievable — if something sits outside what we do best, we’ll point you in the right direction rather than waste your time.

Trusted by industry leaders across the UK — 350+ successful projects delivered since 2014.

Our Support Approach

Support only works if it’s tailored to how you actually operateHere’s how we make that happen, wherever you are in the UK.

First-Time Fixes

Every case starts with proper diagnosis, not guesswork, so problems get solved correctly the first time round.

A Team That Knows You

Skip the queue and the script - you'll speak to a dedicated technical specialist averaging 15 years' Sage experience.

Support That Scales

From quick configuration changes to full custom builds, our support adapts as your business and needs change.

Our Experience

Our technical specialists are among the most experienced in the Sage ecosystem across the UK, averaging 15 years apiece across support and development. We know Finance, Non-Profit, Distribution, Services and Construction inside out, because we’ve spent years solving exactly these kinds of challenges for businesses like yours. 

We look after everything from long-established enterprises to newly scaling businesses, on systems we built ourselves and ones we’ve taken on from other providers. Whatever the issue, a quick query or a deep-rooted system problem – chances are we’ve seen something similar before, so we bring that pattern-recognition to every case we pick up. 

Our Team

You’re assigned a named support contact who already understands your setup, with our wider technical bench on standby for anything more complex. That continuity means less time repeating yourself and faster resolutions overall.

Our Accreditations

Our specialists are certified across Sage Intacct Implementation Consultancy and Sage 200 Financials, Commercials, and Installation & Configuration - accreditations that sit behind every support case we handle.